Forum Discussion

WyomingCC's avatar
WyomingCC
Experienced Cover User
2 years ago

MYOB PAYBY Transaction unable to be matched

We have an unmatched transaction in our bank feeds showing as a MYOB PAYBY transaction. The date is 25 October 2023. We automatically matched two other MYOB PAYBY transactions on either side of this date - 15th Oct and 1 Nov. The reference numbers for those two transactions are also either side of the reference no for the unmatched transaction.  
I have checked all invoices using a range of about $5 either way over a period of six months in either direction but cannot find any amount close to the amount received or identifiable as a part payment. 

I have triple checked all transaction in Undeposited funds but no luck there either.

I've also checked any deleted sales invoices but again nothing

 

Any ideas?

 

1 Reply

  • Leneth_A's avatar
    Leneth_A
    Former Staff
    2 years ago

    Hi WyomingCC, 
     
    Thanks for your post and welcome here to the Community Forum. We are sorry to hear that you are experiencing difficulties in matching the PayBy transaction and we appreciate your understanding during this time. 
     
    Regarding your inquiry, can you try to unselect the transaction from the reconcile accounts window and try to see if it will allow you to match it to the invoice correctly? 
     
    If this does not resolve your concern, I will be sending a private message to you for the information and instructions that will assist you further. To access this, please click on your forum display picture in the top right-hand corner of your screen, then choose the envelope icon that appears.
     
     
    Please do not hesitate to post again if you need help in the future. 
     
    If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information. 
     
    Cheers,   
    Leneth

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