Receive Money Default Payment Method

Hi, most of the time this works, however I'm finding that with some clients (doesn't seem to be any pattern as to which ones) it's still not automatically selecting Bank Transfer as the method of payment.  I check that this is selected when setting up a new client card, as well as going through the Easy Setup Assistant - ensuring once selected I click "next" until all the way through.  Thoughts?

Hi IndValuersWA 

For those customer's that are not working as intended, how are they are being added to the company file? I would assume that you are using the Easy Add function from the card selection list. By doing that it only adds in the barest minimum to the card (the name), it will not populate information from the Easy Setup Assistant such as the layout or the payment method.  These would need to be selected after the card has been created, if required, via the Card File window.

Alternatively, selecting the New function from the customer card selection list and selecting the relevant tabs should populate that information from the Easy Setup Assistant. You would need then select the card from the list again in the transaction window after generating the card.

Hi Steven

No, I am not using the "easy add" function for new clients, based entirely on the fact that I require a full customer card set up so that these default fields are activated.  For all new clients I select "New" and input their name, address, contact information, account code and check to confirm that their default is selected as bank transfer.  There seems to be no distinguishable difference between the ones that are working, and the ones that aren't.  

Hi IndValuersWA 

So we can investigate further we would need a screenshot of the Receive Payment window for that card with the incorrect payment method selected by default and one of the Payment Details of that card. You can hide or blackout any banking details (these are not required).