Reconciling accounts on Desktop

Question

Hi all,Since our business is a little complex, I use both AccountRight browser and desktop to allocate transactions and reconcile all our accounts.&nbsp; I upload bank statements in QIF format in the browser, match what I can there, and then complete the rest on the desktop.My issues are:Although I reconcile&nbsp;all transactions on the desktop version, the transactions that I do not allocate in the browser version still show up as not allocated or matched even though they have been reconciled.The transactions that I cannot allocate/have not worked out how to do on the browser are:supplier payments&nbsp;direct debit customer payments that go into a Retail Manager Cash Drawer Clearing accounttransferring money from one bank account to another from different banks&nbsp;I import Retail Manager Accounting data on the desktop because I haven't figured out how to do it on the browser version yet.If anyone has any suggestions or guidance for any of the above, it would be greatly appreciated.My main aim is to clear out the unallocated bank transactions on the browser.&nbsp;&nbsp;

princess_r · Answer

Hi PattyW17,
&nbsp;
Sometimes things don’t perfectly sync, and unallocated transactions might show up in the browser even after reconciliation is all done on the desktop or it could be that the transactions weren’t matched properly. The best way to get this sorted is to reach out to our awesome support team. They can dig deeper to find out what’s going on underneath and get everything back on track for you. Make sure to share all the details—steps you've taken, the type of transactions, and which accounts are affected. You can find all the support options right here.&nbsp;
&nbsp;
Cheers,
Princess

pattyw17 · Answer

Hi Princess_R,&nbsp;Thank you for your reply.&nbsp; I have reached out to the support team, and they have responded.&nbsp; I was asked to check all the last reconciled dates to see if they are correct.&nbsp; I have followed the support team's procedures and confirmed that they are all correct for all accounts.&nbsp; I have replied to the support team letting them know and included a screenshot of the unallocated transactions that still appear in the browser version.&nbsp; I'm hoping that there is a resolution to this problem, as I believe I am not the only one who has this issue.&nbsp;&nbsp;Cheers,Patty&nbsp;&nbsp;

genreve_s · Answer

Hi PattyW17,
&nbsp;
Bank statements and reconciliation are sometimes confusing. Matching or allocating bank statement transactions doesn't impact the reconciliation process in any way. As you can reconcile manually even without bank statements or bank feed transactions in the file.
&nbsp;
You can only allocate those unmatched transactions by matching them with existing transactions or allocate them to the correct accounts. Since you already reconciled for those periods, it’s likely you have transactions that match your bank statement lines. You can find those transactions and match them accordingly.
&nbsp;
Also, before matching statement transactions, undo previous reconciliations and unmark transactions in the reconcile accounts window, as they won’t appear as matching options once part of a previous reconciliation.
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Hope this helps!
&nbsp;
Cheers,Genreve
&nbsp;
&nbsp;

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Reconciling accounts on Desktop

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