Set up bank feeds

Question

I am trying to set up the bank feeds but when I click on " Get started with bank feeds"

I get " Whoops something has gone wrong" , See attached screen shot.

Is there something I am missing??

melisa_d · Answer

Hi&nbsp;ablaze,&nbsp;
&nbsp;
Thank you for your post, can I clarify if the email address you are signed into the file with is the 'Owner' email address? If not, this would be why this error is appearing as only the online owner of the file can apply for Bank Feeds.&nbsp;

ablaze · Answer

I set the company up but cannot remember which email I used as the owner. How can I find out??

Also I have set up another user the otyher day with no problem byut today I keep getting told onlty the owner can do this. How come i could do this yesterday???

melisa_d · Answer

Hi&nbsp;ablaze,&nbsp;
&nbsp;
Thank you for your response, after further investigation I can confirm we are currently having an issue with Bank feed applications. Our team are aware of this and are working on a fix, as soon as I get an update on this I will get back to you on this post. Apologies for the inconvenience.&nbsp;

ablaze · Answer

Thank You. I will wait for more info

toofless · Answer

I have also been having trouble getting started with bank feeds.&nbsp; The windows just keep taking me around in circles - there is no way I can find the Application for Bank Feeds....anywhere.&nbsp; Currently waiting for a callback from a higher authority at MYOB to solve this problem.&nbsp; It has taken me two weeks, and I cannot get this setup yet.&nbsp; frustrating is putting it mildly.&nbsp; My AccountRight is all set ready to go, but because I cannot find the Application Form, I am stuck.&nbsp;&nbsp;

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Set up bank feeds

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