Forum Discussion

ablaze's avatar
ablaze
Trusted User
6 years ago

Set up bank feeds

I am trying to set up the bank feeds but when I click on " Get started with bank feeds"

 

I get  " Whoops something has gone wrong" , See attached screen shot.

 

Is there something I am missing??

 

 

  • Hi ablaze

     

    Thank you for your post, can I clarify if the email address you are signed into the file with is the 'Owner' email address? If not, this would be why this error is appearing as only the online owner of the file can apply for Bank Feeds. 

    • ablaze's avatar
      ablaze
      Trusted User

      I set the company up but cannot remember which email I used as the owner. How can I find out??

       

      Also I have set up another user the otyher day with no problem byut today I keep getting told onlty the owner can do this. How come i could do this yesterday???

      • Melisa_D's avatar
        Melisa_D
        Former Staff

        Hi ablaze

         

        Thank you for your response, after further investigation I can confirm we are currently having an issue with Bank feed applications. Our team are aware of this and are working on a fix, as soon as I get an update on this I will get back to you on this post. Apologies for the inconvenience. 

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