Importing error

Hi AnnieShea, 

Welcome to the Community Forum.

Apologies for the delay in response. The error message "the given key was not present in the dictionary" typically surfaces when executing the Payment Summaries report. This often indicates that the employee card associated with the report lacks address information in the card file. If the import error continues, could you please share more details about the import file you're uploading? If it pertains to an employee, please ensure all address details are correctly entered.

We look forward to your update.

Thanks,
Genreve

Hi Genreve

Thank for your help, but the importing error is happened in the Item sales import and I have the customer address and information in the card file, so what else I can check?

Annie 

Hi AnnieShea, 

Thanks for confirming the issue further. 

As this import error is unusual, may I get you to send us a copy of the import error log? I will use it to pass it on to my team for further investigation. 

We look forward to your response.

Thanks,

Genreve

Please see attached, thanks.

Hi AnnieShea, 

Thanks for the response. 

I will send you a private message to collect more information regarding your concern. 

In the meantime, feel free to create a new thread if you require any other assistance.

Thanks,
Genreve