I have found an issue going back to 2015 where our trial balance isn't balancing and the retained earnings amount is incorrect. I have read this has happened to other users due to an issue when rolling over the year. Can someone please advise how we contact Myob to get this fixed? thank you
Hi Cassie81,
Good pick-up going back that far. Not an easy thing to spot. We've actually got a post on this sort of issue that might give you a hand: Retained Earnings Rollover | MYOB Community.
If things are still looking a bit off after the troubleshooting steps, the best next step is to jump onto our live chat support through our virtual assistant, MOCA, or submit a case via MyAccount so the team can dig in further with you.
Regards,
Sai
