Unpaid Bills Report - MYOB Business Online

Hello

I work with many MYOB Business Online files and one of my files will not load the UNPAID BILLS REPORT - coming back with this error - Failed to load the report.

Does anyone know why this would be happening and how I can fix it?

Thanks

Julie

Princess_R
20 days ago
Hi JulieBG,

Looks like your file got a little overwhelmed. That Failed to load report error usually pops up when the report times out from too much data, the browser cache is acting up, or there’s a bit of corrupted data hiding in the chart of accounts. The good news is this is normally fixed by running a script over the file and I’ve already done that for you on the backend. Please log out, then log back in, and your Unpaid Bills report should behave itself now.

Cheers,

Princess

5 Replies

Princess_R
MYOB Moderator
20 days ago
Hi JulieBG,

Looks like your file got a little overwhelmed. That Failed to load report error usually pops up when the report times out from too much data, the browser cache is acting up, or there’s a bit of corrupted data hiding in the chart of accounts. The good news is this is normally fixed by running a script over the file and I’ve already done that for you on the backend. Please log out, then log back in, and your Unpaid Bills report should behave itself now.

Cheers,

Princess
JulieBG
Contributing User
20 days ago
Thanks, not sure how you knew which file it was as I didn't name the client but I have checked and it seems to be working now. Appreciate your help.
emma1
Experienced Cover User
7 days ago
Hello,

I am experiencing the same problem with one of my files. It has happened before. I can't see where in the community I can put this question in....so i thought I'd ask you - I hope you don't mind. How did you put the question in for them to see?
JulieBG
Contributing User
7 days ago
Hi Emma1, it seems you have found the right place. Princess_R can you assist @Emma1 as well?
Doreen_P
MYOB Moderator
5 days ago
Hi emma1,

Thanks for jumping in here, and no worries at all. I’ve run the script to help with the “Failed to load report” error. That one usually pops up when the report is trying to pull too much data at once. If it still won’t run, a few handy things to try are:

Reduce the report period to less than a full year.

Check Accounting → Categories for any accounts sitting under the wrong header.

Ho to Settings → Report settings and click Save again to refresh it.

If needed, export and re-import the Chart of Accounts without changes.

If it pops up again down the track, just reach out to our team and they can help give it another nudge. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.

Cheers,

Doreen