Forum Discussion

AndrewStephen's avatar
AndrewStephen
Valued Cover User
3 years ago

Increasing API Errors each night

We are starting to see an increase in 504 and 500 errors each night when updating Items and Prices.

This is from last night's logs.

2022/01/18 22:41:06 WARNING: CHNL: root | HTTP PUT: 504 Server Error: Gateway Timeo
2022/01/18 22:46:04 WARNING: CHNL: root | HTTP PUT: 504 Server Error: Gateway Timeo
2022/01/18 22:50:34 WARNING: CHNL: root | HTTP PUT: 504 Server Error: Gateway Timeo
2022/01/18 23:05:12 WARNING: CHNL: root | HTTP PUT: 504 Server Error: Gateway Timeo
2022/01/18 23:06:44 WARNING: CHNL: root | HTTP PUT: 504 Server Error: Gateway Timeo
2022/01/18 23:31:50 WARNING: CHNL: root | HTTP GET: 504 Server Error: Gateway Timeo
2022/01/18 23:41:29 WARNING: CHNL: root | HTTP GET: 504 Server Error: Gateway Timeo
2022/01/18 23:43:53 WARNING: CHNL: root | HTTP PUT: 504 Server Error: Gateway Timeo
2022/01/18 23:44:32 WARNING: CHNL: root | HTTP GET: 504 Server Error: Gateway Timeo
2022/01/18 23:46:03 WARNING: CHNL: root | HTTP GET: 504 Server Error: Gateway Timeo
2022/01/18 23:52:02 WARNING: CHNL: root | HTTP GET: 504 Server Error: Gateway Timeo
2022/01/18 23:54:42 WARNING: CHNL: root | HTTP GET: 504 Server Error: Gateway Timeo
2022/01/18 23:58:11 WARNING: CHNL: root | HTTP PUT: 504 Server Error: Gateway Timeo
2022/01/19 00:00:00 WARNING: CHNL: root | HTTP PUT: 504 Server Error: Gateway Timeo
2022/01/19 00:03:59 WARNING: CHNL: root | HTTP PUT: 504 Server Error: Gateway Timeo
2022/01/19 00:44:00 WARNING: CHNL: root | HTTP GET: 504 Server Error: Gateway Timeo
2022/01/19 00:46:32 WARNING: CHNL: root | HTTP PUT: 504 Server Error: Gateway Timeo
2022/01/19 00:51:48 WARNING: CHNL: root | HTTP GET: 504 Server Error: Gateway Timeo
2022/01/19 00:55:01 WARNING: CHNL: root | HTTP PUT: 504 Server Error: Gateway Timeo
2022/01/19 00:56:36 WARNING: CHNL: root | HTTP PUT: 504 Server Error: Gateway Timeo
2022/01/19 00:58:46 WARNING: CHNL: root | HTTP GET: 504 Server Error: Gateway Timeo
2022/01/19 01:01:54 WARNING: CHNL: root | HTTP GET: 504 Server Error: Gateway Timeo
2022/01/19 01:04:00 ERROR: CHNL: root | HTTP GET SKU=36.104.0122: 500 Server Error:
2022/01/19 01:04:19 ERROR: CHNL: root | HTTP GET SKU=36.109.1105A: 500 Server Error
2022/01/19 01:04:28 ERROR: CHNL: root | HTTP PUT SKU=36.109.1105C: 500 Server Error
2022/01/19 01:04:31 ERROR: CHNL: root | HTTP GET SKU=36.109.1040: 500 Server Error:
2022/01/19 01:04:33 ERROR: CHNL: root | HTTP GET SKU=36.109.1045A: 500 Server Error
2022/01/19 01:04:49 ERROR: CHNL: root | HTTP GET SKU=36.109.1070D: 500 Server Error
2022/01/19 01:04:49 ERROR: CHNL: root | HTTP GET SKU=36.109.1045B: 500 Server Error
2022/01/19 01:05:39 ERROR: CHNL: root | HTTP PUT SKU=36.109.1180B: 500 Server Error
2022/01/19 01:06:09 ERROR: CHNL: root | HTTP PUT SKU=36.109.1195: 500 Server Error:
2022/01/19 01:06:11 ERROR: CHNL: root | HTTP GET SKU=36.109.1204: 500 Server Error:
2022/01/19 01:06:16 ERROR: CHNL: root | HTTP GET SKU=36.109.1210: 500 Server Error:
2022/01/19 01:06:48 ERROR: CHNL: root | HTTP GET SKU=36.109.1230: 500 Server Error:
2022/01/19 01:06:51 ERROR: CHNL: root | HTTP PUT SKU=36.109.1045D: 500 Server Error
2022/01/19 01:07:13 ERROR: CHNL: root | HTTP GET SKU=36.109.1070G: 500 Server Error
2022/01/19 01:07:32 ERROR: CHNL: root | HTTP GET SKU=36.109.1160: 500 Server Error:
2022/01/19 01:07:34 ERROR: CHNL: root | HTTP GET SKU=36.109.1150: 500 Server Error:
2022/01/19 01:07:34 ERROR: CHNL: root | HTTP GET SKU=36.109.1155: 500 Server Error:
2022/01/19 01:07:43 ERROR: CHNL: root | HTTP GET SKU=36.109.1125: 500 Server Error:
2022/01/19 01:07:45 ERROR: CHNL: root | HTTP PUT SKU=36.109.1070: 500 Server Error:
2022/01/19 01:07:45 ERROR: CHNL: root | HTTP PUT SKU=36.109.1070A: 500 Server Error
2022/01/19 01:08:01 ERROR: CHNL: root | HTTP GET SKU=36.109.1080: 500 Server Error:
2022/01/19 01:08:01 ERROR: CHNL: root | HTTP GET SKU=36.109.1085: 500 Server Error:
2022/01/19 01:08:01 ERROR: CHNL: root | HTTP PUT SKU=36.109.1090: 500 Server Error:
2022/01/19 01:08:07 ERROR: CHNL: root | HTTP PUT SKU=36.109.0503: 500 Server Error:
2022/01/19 01:08:12 ERROR: CHNL: root | HTTP PUT SKU=36.109.0513: 500 Server Error:
2022/01/19 01:08:18 ERROR: CHNL: root | HTTP GET SKU=36.109.0702: 500 Server Error:
2022/01/19 01:08:19 ERROR: CHNL: root | HTTP GET SKU=36.109.0705: 500 Server Error:
2022/01/19 01:08:30 ERROR: CHNL: root | HTTP PUT SKU=36.121.2012: 500 Server Error:
2022/01/19 01:08:43 ERROR: CHNL: root | HTTP GET SKU=36.121.3012: 500 Server Error:
2022/01/19 01:09:54 WARNING: CHNL: root | HTTP GET: 504 Server Error: Gateway Timeo
2022/01/19 01:10:37 ERROR: CHNL: root | HTTP GET SKU=36.122.1181: 500 Server Error:
2022/01/19 01:10:37 ERROR: CHNL: root | HTTP PUT SKU=36.123.0101: 500 Server Error:
2022/01/19 01:10:45 ERROR: CHNL: root | HTTP GET SKU=36.123.0114: 500 Server Error:
2022/01/19 01:10:51 ERROR: CHNL: root | HTTP PUT SKU=36.123.0303: 500 Server Error:
2022/01/19 01:11:22 ERROR: CHNL: root | HTTP PUT SKU=36.129.1070: 500 Server Error:
2022/01/19 01:11:25 ERROR: CHNL: root | HTTP PUT SKU=36.129.1095: 500 Server Error:
2022/01/19 01:11:27 ERROR: CHNL: root | HTTP PUT SKU=36.129.1105: 500 Server Error:
2022/01/19 01:11:27 ERROR: CHNL: root | HTTP GET SKU=36.129.1110: 500 Server Error:
2022/01/19 01:11:35 ERROR: CHNL: root | HTTP GET SKU=36.132.0902: 500 Server Error:
2022/01/19 01:12:13 ERROR: CHNL: root | HTTP PUT SKU=36.251.0205: 500 Server Error:
2022/01/19 01:12:22 ERROR: CHNL: root | HTTP GET SKU=36.251.0403: 500 Server Error:
2022/01/19 01:12:26 ERROR: CHNL: root | HTTP GET SKU=36.251.2021: 500 Server Error:
2022/01/19 01:12:26 ERROR: CHNL: root | HTTP GET SKU=36.251.3102: 500 Server Error:
2022/01/19 01:12:29 ERROR: CHNL: root | HTTP PUT SKU=36.251.3401: 500 Server Error:
2022/01/19 01:12:29 ERROR: CHNL: root | HTTP PUT SKU=36.251.3402: 500 Server Error:
2022/01/19 01:12:32 ERROR: CHNL: root | HTTP PUT SKU=36.251.4006: 500 Server Error:
2022/01/19 01:12:42 ERROR: CHNL: root | HTTP GET SKU=36.251.5103: 500 Server Error:
2022/01/19 01:12:52 ERROR: CHNL: root | HTTP PUT SKU=36.251.7102: 500 Server Error:
2022/01/19 01:12:53 ERROR: CHNL: root | HTTP GET SKU=36.251.9101: 500 Server Error:
2022/01/19 01:13:08 ERROR: CHNL: root | HTTP GET SKU=36.252.5202: 500 Server Error:
2022/01/19 01:13:10 ERROR: CHNL: root | HTTP GET SKU=36.252.6102: 500 Server Error:
2022/01/19 01:13:38 ERROR: CHNL: root | HTTP PUT SKU=36.302.0152: 500 Server Error:
2022/01/19 01:13:52 ERROR: CHNL: root | HTTP PUT SKU=36.302.0303: 500 Server Error:
2022/01/19 01:14:17 ERROR: CHNL: root | HTTP GET SKU=39.001.1000: 500 Server Error:
2022/01/19 01:14:39 ERROR: CHNL: root | HTTP PUT SKU=39.002.2000: 500 Server Error:
2022/01/19 01:14:39 ERROR: CHNL: root | HTTP PUT SKU=39.002.3000: 500 Server Error:
2022/01/19 01:14:41 ERROR: CHNL: root | HTTP PUT SKU=39.003.0100: 500 Server Error:

  • Mike_James's avatar
    Mike_James
    Ultimate Cover User
    3 years ago

    Hi AndrewStephen , agree with times last night, I had similar issues with processing in the early evening. But this morning at 6.30 NZ time everything was good. 

  • Han-Solo's avatar
    Han-Solo
    MYOB Moderator
    3 years ago

    Hi AndrewStephen, 

     

    Thanks for reaching out, We have checked logs files 500/504s and can not see an overall increase in these errors. 

     

    Would you be able to create an API Support request with us and send us the HTTP trace for one of these 500 errors and one of the 504s and we can have a more in-depth look into what is causing this.

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.