Forum Discussion

ketangohil's avatar
ketangohil
5 years ago

Timeout while doing CustomerPaymentService.Insert

Hi,

 

I am posting payments to MYOB using CustomerPaymentService.Insert method. The method is constantly throwing timeouts.

 

There are around 235 entries in the specific API call I am referring here and It can go up to or above 500 entries and I am expecting it to work.

 

I have gone through this thread where you seem to have provided the solution to timeout but it's not accessible due to personal messages.

https://community.myob.com/t5/AccountRight-Sales-and-purchases/timing-out-issue/td-p/337804

 

Please share the details and I can make my piece of code working.

 

Thanks

Mahesh

 

 

  • Mike_James's avatar
    Mike_James
    Ultimate Cover User
    5 years ago

    Hi ketangohil , our experience with frequent posting to AccountRight files has been that there will always be a risk of timeouts, and you will need to build in a retry loop if the response (roughheader) includes "Internal Server Error". We noted up to 4 retries are needed at most, but usually only 1. 

     

    I don't think the timeout solution referrred to is relevant to the API, which has a timeout parameter in the HTTPRequest (max 120000 = 120 seconds).

     

    • Tana's avatar
      Tana
      MYOB Staff
      5 years ago

      Hi there.

      Thank you for reaching out via the forum.

      Confirming that the timeout period is set to 120 to match the API is definitely only a first step in troubleshooting the issue.
      Consistent timeout issues could point to a number of variables and another good place to start is file size.

      To dive further we would require some information regarding your API key and a full HTTP trace including URI & JSON/BODY of the failing calls.

      For that information we'd suggest creating a support ticket here and we can look into that for you.

      https://developer.myob.com/contact/

      Kind regards



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