Princess_R
I have reviewed the information provided in your link and would like to share some ongoing issues with the implementation of the timeout functionality in MYOB AR desktop. Currently, the timeout causes the entire file to crash, requiring a forced "End Task" to restart the program.
For the past two weeks, I have been calling most days to address these challenges, yet we still experience the inefficiency of logging into every file individually, even after completing 2FA to access our online profile. This is not only time-consuming but significantly reduces productivity. When working on multiple entity files, the time spent waiting for email codes, opening authenticator apps, or receiving SMS codes often exceeds the time it would have taken to complete the task.
Additionally, the timeout functionality fails to consider workflows that involve using MYOB alongside other programs, such as working with reports in Excel. The requirement for continuous keystrokes or mouse movements to keep the session active makes it difficult to focus on external tasks for any length of time. For example, on Wednesday, the program was timing out with an "Are you still there?" message after just 15 minutes, though I noticed this behavior seemed to improve yesterday.
While I understand MYOB’s legal obligation to implement 2FA as mandated for digital service providers under Australian legislation, it is not appropriate for MYOB to dictate how long a user can have a file open or determine whether they are actively working on it. System-level settings like screen savers and lock screens should remain the user's responsibility.
The ATO mandates 2FA to ensure secure access to sensitive information, which is achieved when users log into their MYOB profile. Requiring 2FA for each individual file under the same profile is unnecessary and creates significant inefficiencies. A more reasonable approach would be to enforce 2FA for the initial login and allow access to all authorized files under the profile for a reasonable session duration, such as 8 hours.
I urge MYOB to reconsider the current implementation to better balance security requirements with usability and productivity. Thank you for addressing these concerns.
