AccountRight
I'm using AccountRight version 2023.8. After clicking "open a company file -> online", it goes to our account data directly without asking email and password. It happened on 13 Oct 2023 as well. Please advise how to fix it. Thank you.
Forum Discussion
Hi IMG,
Thank you for your post. Please allow us to extend you a warm welcome to the Community forum. I hope you find it a valuable resource.
If your AccountRight Live log (this is your email address, password, and 2FA code) is signed in into the company file, it allows you to automatically sign in when you open the company files from open company file or from the recently opened company file window. Therefore, it's necessary to sign out every time you close the account. To sign out, go to Services >> Sign out from AccountRight Live rather than closing the account through the File >> Exit button. Once signed out, try opening the file again. This should prompt you to enter your email address, password, and 2FA code.
This change is related to the 2023.8 upgrade, and we're currently investigating this further to improve the experience for you all. At this point in time, it's under active investigation. We'll be forwarding this example to the relevant team so they can remain up to date. In the meantime, you'll need to sign out each time you'll be closing the account.
We thank you for your patience and understanding throughout the process.
Cheers,
Princess
Hi IMG,
We hope you've had a good day! We would like to ensure that you've seen our latest update regarding the security changes. Please refer to this link for detailed information: Update: Improved Security: 2FA Changes.
We appreciated your patience and understanding while we worked on this.
Cheers,
Princess
