Forum Discussion

poppies230762's avatar
poppies230762
Experienced Cover User
3 months ago

AccountRight V19.16 Plus

Help please!  I can not open any of my data files that I still use the desktop app of AccountRight V19.16 Plus.  It keeps coming up "initialisation error".  I have spent 3 hours now searching for a solution.

I have uninstalled the program and then reinstalled it by scrolling waaaay down the updates within my account (last full install was 2019). 

Today I can not open any of the data files that I use this version of MYOB for - it was fine last week.

Has something changed?

I would so greatly appreciate all of your help as these files are very important!  Thank you!

 

  • Hi poppies230762

    This issue typically arises after the software has been installed successfully but fails when attempting to open data files, which prevents the program from functioning properly.

    The error is often associated with changes in system settings or updates in newer operating systems like Windows Server 2019. These settings and updates can differ significantly from those in older systems like Windows Server 2016, where the software may have operated without issues.

    I recommend visiting this post, which provides detailed steps to help resolve this issue. Initialisation error

    Regards,
    Earl

  • poppies230762's avatar
    poppies230762
    Experienced Cover User

    Thank you SO MUCH Earl!  The information in the link you provided worked!  Greatly appreciate your time!

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator

      Hi poppies230762

      You're welcome. Feel free to start a new post if you have further queries and one of us will be happy to assist you.

      Regards,
      Earl

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator

    Hi poppies230762

    This issue typically arises after the software has been installed successfully but fails when attempting to open data files, which prevents the program from functioning properly.

    The error is often associated with changes in system settings or updates in newer operating systems like Windows Server 2019. These settings and updates can differ significantly from those in older systems like Windows Server 2016, where the software may have operated without issues.

    I recommend visiting this post, which provides detailed steps to help resolve this issue. Initialisation error

    Regards,
    Earl