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poppies230762's avatar
poppies230762
Experienced Cover User
2 months ago

AccountRight V19.16 Plus

Help please!  I can not open any of my data files that I still use the desktop app of AccountRight V19.16 Plus.  It keeps coming up "initialisation error".  I have spent 3 hours now searching for a s...
  • Earl_HD's avatar
    Earl_HD
    2 months ago

    Hi poppies230762

    This issue typically arises after the software has been installed successfully but fails when attempting to open data files, which prevents the program from functioning properly.

    The error is often associated with changes in system settings or updates in newer operating systems like Windows Server 2019. These settings and updates can differ significantly from those in older systems like Windows Server 2016, where the software may have operated without issues.

    I recommend visiting this post, which provides detailed steps to help resolve this issue. Initialisation error

    Regards,
    Earl

poppies230762's avatar
poppies230762
Experienced Cover User
2 months ago

Thank you SO MUCH Earl!  The information in the link you provided worked!  Greatly appreciate your time!

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 months ago

    Hi poppies230762

    You're welcome. Feel free to start a new post if you have further queries and one of us will be happy to assist you.

    Regards,
    Earl

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