Forum Discussion

poppies230762's avatar
poppies230762
Experienced Cover User
1 year ago
Solved

AccountRight V19.16 Plus

Help please!  I can not open any of my data files that I still use the desktop app of AccountRight V19.16 Plus.  It keeps coming up "initialisation error".  I have spent 3 hours now searching for a s...
  • Earl_HD's avatar
    Earl_HD
    1 year ago

    Hi poppies230762

    This issue typically arises after the software has been installed successfully but fails when attempting to open data files, which prevents the program from functioning properly.

    The error is often associated with changes in system settings or updates in newer operating systems like Windows Server 2019. These settings and updates can differ significantly from those in older systems like Windows Server 2016, where the software may have operated without issues.

    I recommend visiting this post, which provides detailed steps to help resolve this issue. Initialisation error

    Regards,
    Earl

PK1111's avatar
PK1111
Member
1 year ago

Doesn't work with Windows 11.

My files worked for the first three days after I was forced to buy a new laptop, which came with the hideous Windows 11.  Then suddenly yesterday I got the "initialisation error" and cannot open any files.

Reinstalled MYOB Accountright V19.7 after completely removing all associated files in the computer.

Still no joy.

The sysdm.cpl fix suggested doesn't work.

 

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    1 year ago

    Hi PK1111, 

     

    AccountRight v19 was designed for older operating systems, so it can sometimes struggle with Windows 11. Since you've already tried reinstalling, a couple of things might still help, like running the program as an administrator or adjusting compatibility settings. 

     

    Here's a link to the system requirements for your reference: Minimum system requirements.

     

    Regards,

    Sai

    • PK1111's avatar
      PK1111
      Member
      1 year ago

      Thanks,

      I know it's old software (I have been using it since 2002). 

      Administrator doesn't work and the compatibility troubleshooter just sends me round in circles.  I don't seem to be able to actually select MYOB Accountright and make it compatible like Windows 10 did.

      As I say, Windows 11 is awful, but it's core functionality is still the same basis as 10, 8, 7 XP etc.

      The weird thing is that it actually worked for the first few days then the error came up.

       

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