Advisor Access - Staff need login details

Hi MEJ, 

Thanks for your post. Are you able to clarify if the staff are not prompted for the user ID and password or if your login isn't prompted to enter a user ID and password ? 

Hi Melisa

It is the staff that are being prompted for the user ID and password.

Our master login which the invite was sent to can login with no prompt for the user ID and password.

Thanks

Michelle

Hi MEJ, 

You wouldn't be prompted for user ID and password if you're user access has 'This user will sign on with a my.MYOB account (recommended)' ticked in the set up. If you'd like to use a user ID and password this will need to be unticked. I've provided a screenhsot below on how this looks:

Do let me know if you have any further questions. 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Hi Melisa,

Unfortunately that box is ticked and staff are being prompted to enter a UserID and password.

We have this issue with a couple of files.

Thanks

Hi MEJ, 

Are the users logging into AccountRight or the AccountRight browser ?

Hi Melisa_D 

It happens when logging into both the browser and desktop versions of AccountRight.

Thanks

Hi MEJ, 

To troubleshoot can you please refresh one of the users user access window by unticking 'this user will login with a my.MYOB account' save the window > go back into the users profile > re-tick 'this user will login with a my.MYOB account'. Once this is done can the user login and check to see if they get the same message ?

Do let me know how it goes.