Forum Discussion

sonia_d's avatar
sonia_d
Contributing Cover User
4 months ago

Company file showing different data in 2 locations

Hi everyone,

 

We are using the latest version of account right plus, online version.

 

yesterday I got a new computer so I had to install MYOB from scratch.

 

After I signed in I selected 'online', and it appeared to sign in fine.

 

However, I have noticed there is some data missing, and my husband, who is logged in at a different location, has all the correct data.

 

I would really appreciate some advice as to how to fix this.

 

many thanks

 

cheers

 

Sonia

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    4 months ago

    Hi sonia_d,

     

    Looks like the data on your new computer isn’t syncing properly with the online version. Here’s what you can try to resolve this:

    • Ensure that both you and your husband have a stable internet connection. Sometimes, data syncing issues can occur due to connectivity problems
    • Try logging out and logging back in to see if the missing data appears
    • Verify that you’re accessing the correct company file and that you have the right permissions
    • Clear your AccountRight cache.

    Feel free to get in touch if you need more help.

     

    Cheers,

    Princess

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