Company file showing different data in 2 locations

Question

Hi everyone,&nbsp;We are using the latest version of account right plus, online version.&nbsp;yesterday I got a new computer so I had to install MYOB from scratch.&nbsp;After I signed in I selected 'online', and it appeared to sign in fine.&nbsp;However, I have noticed there is some data missing, and my husband, who is logged in at a different location, has all the correct data.&nbsp;I would really appreciate some advice as to how to fix this.&nbsp;many thanks&nbsp;cheers&nbsp;Sonia

princess_r · Answer

Hi sonia_d,
&nbsp;
Looks like the data on your new computer isn’t syncing properly with the online version. Here’s what you can try to resolve this:

Ensure that both you and your husband have a stable internet connection. Sometimes, data syncing issues can occur due to connectivity problems
Try logging out and logging back in to see if the missing data appears
Verify that you’re accessing the correct company file and that you have the right permissions
Clear your AccountRight cache.

Feel free to get in touch if you need more help.
&nbsp;
Cheers,
Princess

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Company file showing different data in 2 locations

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