Forum Discussion

Super User

2 years ago

Solved

Contact a MYOB sales person

I have a new client who is trying to somehow setup a subscription for AR Plus so he can activate his new file and put it online. He has posted a message on here but isn't familiar with the process once the subscription is setup so I have asked him to authorise me to deal with MYOB - please PM me so I can give the information and get his system up and running with bank feeds, etc.

Cheers

Liz

Isaiah_C
2 years ago
Hi Liz_A,

Thank you for your patience. I'll be closing this thread now. If you still have any concerns, please feel free to post in our Community Forum.

Please let me know if you need further help.

Kind regards,

Sai

16 Replies

Earl_HD
MYOB Moderator
2 years ago
Hi Liz_A,

I'm sorry for the delay in getting back to you. I've just sent you a private message to gather more information that will aid us in resolving this issue. Please take a moment to check your inbox when you can. Thank you!

Looking forward for your response.
Regards,
Earl
Liz_A
Super User
2 years ago
Hi Earl_HD

Done - thank you.

Regards
Liz
Earl_HD
MYOB Moderator
2 years ago
Hi Liz_A,

Thank you for your response and for providing the information. Upon reviewing the account, everything appears to be active, and the subscription has been reactivated. I've also confirmed and reactivated their file successfully. If you're still experiencing issues, please let us know, and we'll be more than happy to take another look to assist you.

Looking forward for your response.
Regards,
Earl
Liz_A
Super User
2 years ago
Hi Earl_HD

I have just tried to login again and it still shows as expired. This makes it very difficult for clients when they lose days and can't invoice clients.

Regards
Liz
Liz_A
Super User
2 years ago
Hi Earl_HD

Resolved. Thank you.

Regards
Liz
Earl_HD
MYOB Moderator
2 years ago
Hi Liz_A,

You're welcome. Feel free to post again, we're happy to help.

Regards,
Earl