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CNC2065's avatar
CNC2065
Experienced Cover User
3 years ago
Solved

Email address & password not found

I have sent an invitation to an existing user to access the online file but when they accept and enter their email address & password they get a message saying there was no match for the email & password.  

  • Princess_R's avatar
    Princess_R
    8 months ago

    Hi Pat_Peng,

     

    I understand that you might feel a bit hesitant about entering your details. No worries! You can simply add your name in step 3, remove any saved information, and then re-enter your details. Continue through the steps until you reach the final step to notify the ATO. This process won't affect the other declarer's ability to handle and report STP (Single Touch Payroll) reports to the ATO, as their information has already been declared.

     

    Feel free to get in touch if you need more help.

     

    Cheers,

    Princess

     

     

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  • Komal_S's avatar
    Komal_S
    MYOB Staff
    3 years ago
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    Hi CNC2065 

    Please send us the user's email address and your product serial number by Private Message, and we'll check if the invitation has been accepted correctly from their end ?



    Update: Invites resent and users able to login. ^KS

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I have sent an invitation to an existing user to access the online file but when they accept and enter their email address & password they get a message saying there was no match for the email & password.  

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I have sent an invitation to an existing user to access the online file but when they accept and enter their email address & password they get a message saying there was no match for the email & password.  

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Email address & password not found","moderationData":{"__ref":"ModerationData:moderation_data:797841"},"body":"

Hi CNC2065 

Please send us the user's email address and your product serial number by Private Message, and we'll check if the invitation has been accepted correctly from their end ?

\n



Update: Invites resent and users able to login. ^KS

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Hi  

Please send us the user's email address and your product serial number by Private Message, and we'll check if the invitation has been accepted correctly from their end ?

\n



Update: Invites resent and users able to login. ^KS

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