I have sent an invitation to an existing user to access the online file but when they accept and enter their email address & password they get a message saying there was no match for the email & password.

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CNC2065

Experienced Cover User

3 years ago

Solved

Email address & password not found

I have sent an invitation to an existing user to access the online file but when they accept and enter their email address & password they get a message saying there was no match for the email & password.

Komal_S
3 years ago
Hi CNC2065

Please send us the user's email address and your product serial number by Private Message, and we'll check if the invitation has been accepted correctly from their end ?

Update: Invites resent and users able to login. ^KS

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Komal_S
MYOB Staff
3 years ago
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Hi CNC2065

Please send us the user's email address and your product serial number by Private Message, and we'll check if the invitation has been accepted correctly from their end ?

Update: Invites resent and users able to login. ^KS

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Email address & password not found","moderationData":{"__ref":"ModerationData:moderation_data:797841"},"body":"

Hi CNC2065

Please send us the user's email address and your product serial number by Private Message, and we'll check if the invitation has been accepted correctly from their end ?

Update: Invites resent and users able to login. ^KS

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Hi

Please send us the user's email address and your product serial number by Private Message, and we'll check if the invitation has been accepted correctly from their end ?

Update: Invites resent and users able to login. ^KS

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