Issues opening an Offline MYOB after upgrade to version 2025.1.0

Question

Hi,&nbsp;I am having issues opening a NEW offline MYOB File this morning after an myob update overnight.&nbsp;The NEW file I am trying to open was created a couple of days ago and I had no problems opening it then., it has just happed since the update.&nbsp; This file is a duplicate file of our existing one which was created for us by myox services.&nbsp;I am able to use our other 2 MYOB files. Is anyone able to shed some light on this and also could it be to do with the amount of company files we are allowed to have under our license and if so how do we rectify this so that I can run 3 company files.&nbsp;Thank you in advanceFiona&nbsp;Snapshot below of&nbsp; the error: (full error log info is attached)&nbsp;

fie3 · Answer

This issue has now been resolved

tj · Answer

Hi FionaI have the exact same issue. How was it resolved?Terry

doreen_p · Answer

Hi TJ,
&nbsp;
A fix script is needed to resolve this issue when opening your file. The best way to get this sorted is by reaching out to our support team directly via Live Chat through our virtual assistant, MOCA.&nbsp;
&nbsp;
Cheers,
Doreen

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Issues opening an Offline MYOB after upgrade to version 2025.1.0

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