Forum Discussion

Carlie11's avatar
Carlie11
2 years ago

uograde to 2023.8

Hi,

I have upgraded to 2023.8 for account right and can't use my MYOB any more.  I can open it and while it does the starting load it disappears. Its like its hidden on another screen and I can't find it.  I have rebooted and still no change.  Any ideas on how to get it up on my screen please?

THanks

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 years ago

    Hi Carlie11, 

     

    Thanks for posting and welcome to the Community Forum. 

     

    I'm sorry to hear about your issue opening the software after upgrading. Generally, the app takes a little while to process the changes after the update. Since you posted about this yesterday, it's likely that the application is working now. If you are still experiencing the issue, I would suggest sending us a diagnostic log of the AccountRight and we'll look into it for you. 

     

    Let us know if you require any further assistance. We're happy to help.

     

    Cheers, 

    Genreve

  • MAEXCAV's avatar
    MAEXCAV
    Contributing User
    2 years ago

    I am having exactly the same issues as well. Anybody have any suggestions on how to fix this?

    • Celia_B's avatar
      Celia_B
      MYOB Staff
      2 years ago

      Hi MAEXCAV,

       

      Thank you for your post and welcome to the Community Forum. 

       

      Thank you for bringing this to our attention. We can definitely help you with your concern by providing us with more information on your issue. Are you able to login to your account or  are you receiving error message? Your patience is very much appreciated. 

       

      I hope to hear from you soon. 

       

      Thanks,

      Cel