Cannot edit accounts to correct starting balances in MYOB Business Lite.
Hello,
I am really struggling with not being able to adjust and correct the “Current Balances” for majority of accounts.
Just so you understand how I am / have used MYOB Business Lite.
We used MYOB online for Single Touch Payroll only for the last 3 years and nothing else.
We had used an older MYOB v13 (yes, I know…very old) software that was installed on a dedicated PC here in our office which worked fine for all these years.
I upgraded our current MYOB to include Business Lite to commence for this financial and did so prior to 01-07-2023 (Financial year 2024).
I am experiencing several problems.
- Some header accounts had balances that I did not enter and cannot change, even if the sub accounts are changed.
- When I “Edit Accounts” > Enter Opening Balance in the associated account > Click Save > It says “account updated” but does not update the entered amount when the pages refreshes. If I click on the account and enter an “Opening Balance” and save it, it does not update.
- When trying to enter changes in the Expenses accounts, I get an error, “Opening balances from a previous financial year may not be changed for P&L accounts.”
I am suspecting maybe because we upgraded from the STP which is still in our current MYOB business Lite.
I am hoping I can get a Level 2 tech support to Team View into my PC and see what I am experiencing.
I spent almost 4 hours two days ago with first level tech support who had no idea what to do. And advised I may have to wait up to 72 hours for someone to call me back.
At this stage I have not sent invoices for 5 weeks (2 weeks prior to EOFY to finish using MYOBv13 and finalise balances etc.) up to today and cannot send invoices from the new MYOB Business Lite until this accounts issue is resolved.
It is seriously really hurting my business now and need some help please.
Thank you, Philip.
