Hi,
I am trying to lodge my BAS and MYOB is trying to lodge the Oct - Dec BAS which I have done and have a saved copy of it. When I first logged in to do it MYOB was showing this as complete but then proceeded to do the previous period. Does anyone know a workaround or why this is happening?
Hi PaulBear,
A bit odd that they system lodged the previous BAS when you're trying to lodge the current one. I'd suggest clearing your browser cache and cookies as saved data can sometimes act up. Then, have a look at the BAS lodgement history and settings to confirm the previous period's BAS is lodged properly and isn’t still pending. If you need more help, you can get in touch with our support team via MOCA and connect with our live chat agents or submit a support request through My Account so they can figure out what's causing the issue.
Cheers,
Princess
Hi,
I've done that and it still shows that I have not submitted my Oct-Dec BAS. I know this is incorrect as I saved a copy. I am sure it did this to me once before.
Hi PaulBear,
Thanks for giving the troubleshooting a go! Sometimes the BAS can get a bit stuck or recorded incorrectly in MYOB, even after it's already lodged with the ATO. If your BAS settings look good, try reopening the BAS form and saving it again—it might just do the trick to update the system. But if the issue is still hanging around, don’t hesitate to reach out to our support team. They can give it a thorough once-over to figure out what’s up.
Cheers,
Princess
Hi,
The issue is still there and now does not show the Oct-Dec BAS. I have also tried to reach out to the support team which I found to be pointless as it did not give anything to help other than automated suggestions.
