Forum Discussion

C00L's avatar
C00L
Experienced Cover User
4 years ago
Solved

Allocate Me

This has only happened in the last two weeks and I think it is a bug.  Every time I go to allocate transactions, the "allocate me coloumn" just has a circle showing thinking after I've sellected the allocation and doesn't show where the transaction has been allocated.  I have to refresh the page and then go to see allocated transactions to find it.  This is very annoying as I have 20-30 transactions a day to process, I want to see where they are being allocated straight away.  How can this be fixed?  Please also note I have 4 other account which are working fine, it's just one of my accounts which is why I suspect it's a bug.  

  • POP-IT's avatar
    POP-IT
    4 years ago

    Hey C00L and Sam_R,

    There is a workaround I have found for this issue whilst the dev team fixes this.

    Click on the arrow on the right of the transaction and select your account then press save.

8 Replies

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  • POP-IT's avatar
    POP-IT
    4 years ago

    Hey C00L and Sam_R,

    There is a workaround I have found for this issue whilst the dev team fixes this.

    Click on the arrow on the right of the transaction and select your account then press save.

  • Marc-H's avatar
    Marc-H
    Experienced Cover User
    4 years ago

    Thanks, this works, appreciate you taking the time.

     

    Not sure what Im actually reciving for my $$

     

    A platform that is falling apart and crowd sourced solutions ?

     

    What could possybilly go worng ??

  • C00L's avatar
    C00L
    Experienced Cover User
    4 years ago

    Thank you, I will give this a go.  Hopefully it will be fixed soon. 

  • C00L's avatar
    C00L
    Experienced Cover User
    4 years ago

    That work around is not great and rather clunky and not ideal especially when you have a lot of transactions to process.  Can you please let me know when the issue is properly fixed, even better can I please have an ETA of when this will be fixed.  

  • Marc-H's avatar
    Marc-H
    Experienced Cover User
    4 years ago

    No adults at MYOB appear to be taking any notice of this issue, I dont feel a solution coming anytime soon 

  • Sam_R's avatar
    Sam_R
    Former Staff
    4 years ago

    Hi C00L,

     

    Thank you for your post.

     

    Were you able to open your software on another device and let me know if the issue persists? 

  • C00L's avatar
    C00L
    Experienced Cover User
    4 years ago

    Yes I did try this and the same issue is happening. 

  • Sam_R's avatar
    Sam_R
    Former Staff
    4 years ago

    Hi Marc-H C00L,

     

    Thank you for your posts.

     

    Our teams are currently working to have this display issue fixed as soon as possible, however, the current workaround that POP-IT has kindly provided above will still allocate the transaction successfully. 

     

    I do apologise for the inconvenience this display issue may cause, however, we appreciate your patience whilst our teams are working on this.

     

    If you have further queries in the meantime regarding your software, please do reach out. 

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