Forum Discussion

moff's avatar
moff
Contributing Cover User
2 years ago

Bank Feeds not being able to be setup.

Received an email that Bank feeds was ready. When in Myob at the dropdown area unable to select my bank account as it had a red cross in it . Unable to select anything.

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator

    Hi moff

     

    Thanks for reaching out and sorry for the delayed response. 

     

    I understand how important it is for bank feeds to work to reconcile your accounts easier. I believe the issue we are having is trying to link your bank feed to the bank account. Generally, if we can't link the bank feeds it's because the ledger account was previously connected to another bank feed or it is inactive. May I ask for more details on the issue and/or a screenshot to assist further? 

     

    We look forward to your response. If you have any other concerns or questions feel free to include them in your next response.

     

    Cheers, 

    Genreve