Forum Discussion

EvotecIT's avatar
2 months ago

Bank rec date wrong

If I reconcile a bank account, to say the end of last month, after I click "Reconcile" it shows the reconciliation date as today, not the date I selected.

6 Replies

  • Marise's avatar
    Marise
    Contributing Cover User
    26 days ago

    This is happening to me too, only started recently, but it extremely frustrating!

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    25 days ago

    Hi Marise,

    This may need further assistance on the backend. I recommend reaching out to our support team for further investigation. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via My Account.

    Regards,
    Earl

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 months ago

    Hi EvotecIT,

     

    That sounds like an unusual issue with the reconcile accounts window. It's best to get in touch with the support team for further troubleshooting. You can create a support ticket from the MyAccount window or use live chat through MOCA.

     

    Regards,
    Genreve

  • mrshanna's avatar
    mrshanna
    Experienced Cover User
    25 days ago

    Does not seem so unusal, I am having the same frustrating problem and of course to speak to someone at myob is taking forever, the problem is your system, please fix asap!

  • Marise's avatar
    Marise
    Contributing Cover User
    25 days ago

    I just got a response from MYOB Support - try clearing the Cache files in your browser.

  • mrshanna's avatar
    mrshanna
    Experienced Cover User
    25 days ago

    Weird, because my computer is brand new!!