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May_Ting2021's avatar
May_Ting2021
Experienced User
3 years ago
Solved

Couldn't match transactions with payroll

Hi,

I couldn't match transactions with payroll for one of the employees particularly. The paid amount is exactly the same as the transactions. Not sure what's wrong. Can anyone help?

  • Komal_S's avatar
    Komal_S
    3 years ago

    Hi May_Ting2021 

    This can happen if the payroll transaction is already reconciled. Can you please go to Banking>>Reconcile Accounts and check if this transaction is ticked. If yes, please untick it and it should appear for you to match on the Banking>>Bank feeds screen. Let me know if you have additional questions on this. 

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  • Komal_S's avatar
    Komal_S
    MYOB Staff
    3 years ago

    Hi May_Ting2021 

    This can happen if the payroll transaction is already reconciled. Can you please go to Banking>>Reconcile Accounts and check if this transaction is ticked. If yes, please untick it and it should appear for you to match on the Banking>>Bank feeds screen. Let me know if you have additional questions on this. 

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