Customer overpayment and allocation to bank feed transaction

Question

I need help, I haven't been able to find a solution for this issue in any of the forms or help pages.

I have a customer who has overpaid their invoice. They have asked for us to hold onto the credit amount for them to use at a later date. I have tried "Take Payment" and "Customer Returns" but neither of these options allow me to match the original transaction in the bank feed.

How do I create the credit so I can allocate the bank feed transaction so that my account reconciles?

Thanks

tracey_h · Answer

Hi&nbsp;DanaQED&nbsp;
&nbsp;
Thanks for your post. When a customer overpays an invoice you need to record a Take payments transaction for the full amount paid, including the overpayment. This will automatically create the customer return and the Take payments transaction can be matched with the bank feed transaction.
&nbsp;
If the customer has an unpaid invoice you can process the Customer return and apply it to the unpaid invoice. If they don't have any unpaid invoices you can hold onto the credit and apply it to a future invoice.
&nbsp;
These Help Articles have detailed information:
Customer overpayments
Processing customer returns
&nbsp;
Please let me know if you need further help.
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If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

danaqed · Answer

Hi Tracey,&nbsp;Unfortunately the take payment option doesn't work for me, I can record a "Take Payment" however I can't allocate the bank transaction to it.&nbsp; I spoke to someone in the MYOB support team and the only way I could do it was to bump up the original invoice amount, allocate the payment in the bank feed, go back into the invoice and reduce the amount back to the original figure.&nbsp; This then showed an overpayment which I am able to allocate to future invoices.&nbsp;Thanks&nbsp;Dana

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Customer overpayment and allocation to bank feed transaction

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