Dealing with MYOB tech suport

Bump, was hoping someone from tech support reads this and reopens the ticket, seesm that was wishful thinking...

Good to see they are making every effort to retain first year customers...

I've opened up another ticket, hopefully this one will not be closed without resolving the isse.

#01527828

Hi mscheurer,

Thank you so much for your post and I'm sorry to hear about the troubles you've been experiencing.

My apologies for the late response. Are you the AccountRight  Owner of the company file in question? Just a heads up, having Owner access is necessary to apply for bank feeds—being a file user or Administrator might not suffice. If you weren't the one who initially applied for the bank feeds (meaning your email wasn't used to sign into AccountRight Live), this could be the reason. I'd recommend checking your file user status to confirm.
 

You can do this through your my.MYOB account—after signing in, go to My Products > Manage AccountRight Live. You'll find a list of all the invited file users, Owners, and Administrators there. If you can't access this page, it's likely that you're a file user.

Please do let me know how you go on this.
Regards,
Earl

I use MYOB Business Lite, and I'm the only user so if I'm not authorised then I don't who is...

If you had read my post properly, you would have seen that I was already conversing with tech support only to be cut off and have the ticket closed. 

Perhaps just forward the post to a person who can answer what is going on over there.

Hi mscheurer,

I'm sorry about the trouble you're facing with adding a new bank feed to your account, as mentioned in case 01527828. To establish a new bank feed, follow the steps outlined in the Help Article: "Set up bank feeds." Generally, you'd access your my.MYOB account, select "Add more bank accounts/Add more credit cards," and input the relevant information, depending on your financial provider. 

Please do let me know how you go.
Regards,
Earl

I'm well aware of the mechanics of how to add a bank feed. I can go through the procedure unti I'm blue in the face,  a previously cancelld bankfeed of an account no longer in use is blocking a new one from being added. I was just about to get to the bottom of this with one your tech support person "Mandy" via email when the case was closed by someone called "Donna" also via email and no further correspondence was entered into.

 All of this was mentioned in case #01527828 including the case number that was closed on me...

But thank you for the tip on how to add more bank feeds!

A week has passed and no answers from either moderators here or the support personal!

Nice one MYOB

At least they are consistant!

Hi mscheurer,

My apologies for the late response. I've sent you a private message to collect additional information that will assist us in resolving this issue.

Looking forward to hearing from you soon!
Regards,
Earl

I've replied

So on top of my issue, I now have an issue with tech support.

I reply to a ticket but my replies don't appear to make it to sender, as I'm getting reminders to supply the info they have asked for. What is going on over there?  Are you guys sitting around the water cooler laughing at how gullable we are?

I can guarantee I'm not, I'm just stuck here for this financial year....