Forum Discussion

Experienced User

2 years ago

Dealing with MYOB tech suport

Dealing with MYOB tech suport is really starting to p*** me off.

Started a request (#01517385) becasue I can't add a second bank feed only to have to wait for a reply for 8 days and then have the case closed halfway through working on a solution. In the meantime one of my replies triggered a new request and I was told to contact the person directly, which I thought I did by replying to their emails...

Is this the best you can do?

Frustrated to the point of getting angry!

mscheurer
Experienced User
2 years ago
Bump, was hoping someone from tech support reads this and reopens the ticket, seesm that was wishful thinking...

Good to see they are making every effort to retain first year customers...
- mscheurer
  Experienced User
  2 years ago
  I've opened up another ticket, hopefully this one will not be closed without resolving the isse.
  
  #01527828
  - Earl_HD
    MYOB Moderator
    2 years ago
    Hi mscheurer,
    
    Thank you so much for your post and I'm sorry to hear about the troubles you've been experiencing.
    
    My apologies for the late response. Are you the AccountRight Owner of the company file in question? Just a heads up, having Owner access is necessary to apply for bank feeds—being a file user or Administrator might not suffice. If you weren't the one who initially applied for the bank feeds (meaning your email wasn't used to sign into AccountRight Live), this could be the reason. I'd recommend checking your file user status to confirm.
    
    You can do this through your my.MYOB account—after signing in, go to My Products > Manage AccountRight Live. You'll find a list of all the invited file users, Owners, and Administrators there. If you can't access this page, it's likely that you're a file user.
    
    Please do let me know how you go on this.
    Regards,
    Earl