After making the "Undeposited Funds" account inactive in MYOB, payments received through MYOB will still automatically close the corresponding invoice. In this scenario, with the money received in the bank transaction, what should it be matched with?
Hi Bonnybonny0202,
Thanks for your post, and welcome to the Community Forum. I hope you find plenty of helpful information.
My apologies for the delay in response. I understand that you are confused about matching the money received in a bank transaction to your account. We appreciate your patience with this and thank you for reaching out. Let me help you with this. After making the "Undeposited Funds" account inactive in MYOB, payments received will still automatically close the corresponding invoice. However, the money received in the bank transaction needs to be matched appropriately.
When a customer makes an online payment, it'll automatically be recorded in your MYOB business, and the associated invoice will be closed off. This is known in MYOB Business as auto-reconciliation. All online payments will be deposited into the bank account you nominated for customer payments and automatically recorded in the ledger accounts you chose when you set up online invoice payments.
When the bank transactions come into your software (either via bank feeds or an imported bank statement), those payments will be automatically matched with the invoices. This makes it much easier to reconcile your payments and merchant fee accounts.
If your online invoice payments aren't being automatically matched, you'll notice that they indicate that they still need to be allocated on the bank transactions page. While you can manually match them, to make them automatically match, check that the option, Automatically match bank transactions to MYOB bills and invoices, is selected (go to Banking > Bank Rules).
Do let me know if you're still having trouble with this. We're happy to assist you further.
Kind regards,
Shella
