Forum Discussion

WildReign1's avatar
WildReign1
Contributing User
2 years ago

Matching Customer Return to Bank Transaction

I am processing a customer return, I have followed the help instructions to create and refund a credit note, but how do we match that to the bank transaction for the refund, its not coming up as being able to match, I have tried before I hit refund on the credit note and it wasnt an option to match to the bank transaction so i tried to process it but now im just as confused!

I have created a negative invoice for the transaction, and this created a credit note.

I tried to go into my bank transactions to match the credit note to the transaction we refunded this person, but it wasnt showing, so i processed the refund in the customer return screen but it still isnt showing anything to match against the bank transaction and now im not sure the best way to allocate this transaction

 

Appreciate your help!

  • Shella_A's avatar
    Shella_A
    MYOB Moderator
    2 years ago

    Hi WildReign1, 

     

    Thanks for your post. 

     

    We understand that you have processed a customer return, and you are unable to match it to the bank transaction. In this matter, may I know the process that you took when you were trying to process a return? When processing a return, you will need to create a negative invoice (an invoice where the total amount is a negative value). Then you can apply for the return to an unpaid invoice or issue a refund. For more information, you may check this help article creating customer returns. 

     

    If you need further help, don't hesitate to start a new post and we'll be happy to assist.

     

    Otherwise, if my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

     

     

    Cheers,
    Shella

    • WildReign1's avatar
      WildReign1
      Contributing User
      2 years ago

      Hi Shella,

       

      As mentioned in my post, I created a negative invoice, saved this and then tried to match the bank transaction that the refund was completed but it will not show to match the invoice to the transaction. 

      I tried to refund the credit note and it is still not showing anywhere for the bank transaction to match. 

       

      Can you please tell me how i match the negative invoice/credit note to the bank transaction where the customer has already been refunded so we can process our GST for the month?

      • Shella_A's avatar
        Shella_A
        MYOB Moderator
        2 years ago

        Hi WildReign1,

         

        Thanks for the response. 

         

        If the bank account sent the refund already, you will be receiving a withdrawal on your bank feeds, that will be the transaction that you'll match on the credit note. You may have a look at this help article, processing customer returns that has all the detailed information with the process. 

         

        Do let us know if you need further help.

         

         

        Cheers,

        Shella

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