Forum Discussion

obz's avatar
3 months ago

PAYBY payment sitting in Unallocated transactions

PAYBY payment that was automatically matched to an invoice still shows in Unallocated transactions after a month.
They normally vanish after a few days.

I can't allocate it because the invoice says it's been paid.

 

When I try to delete the automatically matched payment so I can manually match, I get this error.

 

An unrecognised error occurred - ReceivePaymentEvent_Delete_TargetPaymentHasBeenReferenced

1 Reply

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    3 months ago

    Hi obz,

    Currently, you can't delete the transaction. You'll need to unallocate the automatched transaction and then allocate it again. If the error still occur, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

    Regards,
    Earl