Forum Discussion

obz's avatar
obz
Member
10 months ago

PAYBY payment sitting in Unallocated transactions

PAYBY payment that was automatically matched to an invoice still shows in Unallocated transactions after a month. They normally vanish after a few days. I can't allocate it because the invoice sa...
Earl_HD's avatar
Earl_HD
MYOB Moderator
10 months ago

Hi obz,

Currently, you can't delete the transaction. You'll need to unallocate the automatched transaction and then allocate it again. If the error still occur, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.