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KMPaint's avatar
KMPaint
3 years ago
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Unallocated Transaction showing months after reconcile

Hello, I am having an issue where a Super Payment was made through MYOB and now 5 month later I have an unallocated transaction showing up for that particular payment. The super payment went through on the 30/08 and the unallocated one that is showing up on the bank feed is on the 31/08. 

I have tried reversing the reconcilliation and linking the unallocated transaction but it won't allow me to use the original Super Payment as it is already "linked" to the withdrawal.

Bank feed
issue
superannuation
unallocated
  • Princess_R's avatar
    Princess_R
    2 years ago

    Hi MYOBNewbie19,

     

    Thank you for your post. Please allow me to extend you a warm welcome to the Community forum.

     

    I understand that you're having some trouble with duplicate payments in your bank feed and bank reconciliation. I'm sorry for the late reply to your question, but here's how you can resolve this matter. In handling overpaid invoices, you'll normally apply the first payment to the unpaid (open) bill as you normally do, then record another supplier payment and apply the second payment to the same bill. As this bill is now paid (or closed), you'll need to select the Include Closed Purchases option to see it. A debit for the second payment will be automatically created. Please refer to this Help article, Supplier Overpayments and Double Payments, which has detailed information to assist with this.

     

    Please let me know if you need further help.

     

    If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

     

    Cheers,

    Princess

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  • KMPaint's avatar
    KMPaint
    3 years ago

    Fixed the issue I was having, turns out that when I undid the 'reconcilliation' and unticked the Super Payment, I didn't save it. After I did this I was able to go to 'Unallocated' payments and then match it to the existing Super Payment transaction.

    • IV's avatar
      IV
      3 years ago

      Hi,

       

      I'm having the same issue but I haven't reconciled yet. I just put through the last quarters super payments and when I go to match the bank transaction there are no options there to allocate to the super payments. Any ideas? 

      • Tracey_H's avatar
        Tracey_H
        Former Staff
        3 years ago

        Hi IV 

         

        If the Pay super transaction doesn't appear to be matched in Bank transactions go to Banking>>Reconcile accounts>>select the bank account and check if the transaction appears in this window. If it is in Reconcile accounts make sure it's not ticked. If it is ticked, untick it then go back to Bank transactions and it will appear for matching.

         

        If it doesn't appear in Reconcile accounts go to Banking>>Find transactions>>locate the Pay super transaction>>click on the reference number to open and check the correct bank account is selected in the Account field.

         

        Let me know how you go.

         

        If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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Hello, I am having an issue where a Super Payment was made through MYOB and now 5 month later I have an unallocated transaction showing up for that particular payment. The super payment went through on the 30/08 and the unallocated one that is showing up on the bank feed is on the 31/08. 

I have tried reversing the reconcilliation and linking the unallocated transaction but it won't allow me to use the original Super Payment as it is already \"linked\" to the withdrawal.

","body@stringLength":"491","rawBody":"

Hello, I am having an issue where a Super Payment was made through MYOB and now 5 month later I have an unallocated transaction showing up for that particular payment. The super payment went through on the 30/08 and the unallocated one that is showing up on the bank feed is on the 31/08. 

I have tried reversing the reconcilliation and linking the unallocated transaction but it won't allow me to use the original Super Payment as it is already \"linked\" to the withdrawal.

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The super payment went through 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background-size: contain;\n background-position: center;\n}\n.myob-social-links .twitter a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 6%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm5.33,10c0,.12,0,.23,0,.35A7.75,7.75,0,0,1,5.4,16.92a5.48,5.48,0,0,0,4-1.13A2.73,2.73,0,0,1,6.89,13.9a2.73,2.73,0,0,0,1.23,0,2.73,2.73,0,0,1-2.19-2.67v0a2.73,2.73,0,0,0,1.23.34,2.73,2.73,0,0,1-.84-3.64,7.74,7.74,0,0,0,5.62,2.85,2.76,2.76,0,0,1-.07-.62,2.73,2.73,0,0,1,4.72-1.86,5.49,5.49,0,0,0,1.73-.66c-.2.64-.23.87-.79,1.21a1.46,1.46,0,0,0,1.34,0A5.8,5.8,0,0,1,17.33,10Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .googleplus a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 4%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0ZM9,17.5a5.5,5.5,0,1,1,4.1-9.17L11.61,9.67a3.5,3.5,0,1,0,.56,3.84H9v-2h4.47a1,1,0,0,1,1,1.11A5.49,5.49,0,0,1,9,17.5Zm10.5-4v2h-2v-2h-2v-2h2v-2h2v2h2v2Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .facebook a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 1%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm3.51,12H13.2v7.2h-3V12H8.4V9.58h1.8V8.29A2.61,2.61,0,0,1,13,5.4h2.6V7.77H13.81a.58.58,0,0,0-.61.66V9.58h2.56Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .linkedin a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: url(\"data:image/svg+xml;base64,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\")\n 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Unallocated Transaction showing months after reconcile","moderationData":{"__ref":"ModerationData:moderation_data:801235"},"body":"

Fixed the issue I was having, turns out that when I undid the 'reconcilliation' and unticked the Super Payment, I didn't save it. After I did this I was able to go to 'Unallocated' payments and then match it to the existing Super Payment transaction.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2023-01-27T16:25:58.676+11:00","lastPublishTime":"2023-01-27T16:25:58.676+11:00","solution":true,"metrics":{"__typename":"MessageMetrics","views":512},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:Business/category:Support/community:myobboard:Bus-Banking/message:801155/message:801235","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wzfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:801382"}}]},"body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"203","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:801382":{"__typename":"ModerationData","id":"moderation_data:801382","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Rank:rank:194":{"__typename":"Rank","id":"rank:194","position":0,"name":"Former Staff","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:211931":{"__typename":"User","id":"user:211931","uid":211931,"login":"Tracey_H","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-09-16T09:19:30.928+10:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/images/dS0yMTE5MzEtMjM3MTlpNjk4MTY1M0JEQUU3MUYyRg"},"rank":{"__ref":"Rank:rank:194"},"entityType":"USER","eventPath":"community:myob/user:211931"},"ForumReplyMessage:message:801382":{"__typename":"ForumReplyMessage","uid":801382,"id":"message:801382","revisionNum":1,"author":{"__ref":"User:user:275801"},"readOnly":true,"repliesCount":1,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Bus-Banking"},"parent":{"__ref":"AcceptedSolutionMessage:message:801235"},"conversation":{"__ref":"Conversation:conversation:801155"},"subject":"Re: Unallocated Transaction showing months after reconcile","moderationData":{"__ref":"ModerationData:moderation_data:801382"},"body":"

Hi,

 

I'm having the same issue but I haven't reconciled yet. I just put through the last quarters super payments and when I go to match the bank transaction there are no options there to allocate to the super payments. Any ideas? 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"postTime":"2023-01-30T10:47:53.908+11:00","lastPublishTime":"2023-01-30T10:47:53.908+11:00","metrics":{"__typename":"MessageMetrics","views":417},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Business/category:Support/community:myobboard:Bus-Banking/message:801155/message:801382","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wxfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:801662"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:801662":{"__typename":"ModerationData","id":"moderation_data:801662","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:801662":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:211931"},"id":"message:801662","revisionNum":1,"uid":801662,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Bus-Banking"},"parent":{"__ref":"ForumReplyMessage:message:801382"},"conversation":{"__ref":"Conversation:conversation:801155"},"subject":"Re: Unallocated Transaction showing months after reconcile","moderationData":{"__ref":"ModerationData:moderation_data:801662"},"body":"

Hi IV 

\n

 

\n

If the Pay super transaction doesn't appear to be matched in Bank transactions go to Banking>>Reconcile accounts>>select the bank account and check if the transaction appears in this window. If it is in Reconcile accounts make sure it's not ticked. If it is ticked, untick it then go back to Bank transactions and it will appear for matching.

\n

 

\n

If it doesn't appear in Reconcile accounts go to Banking>>Find transactions>>locate the Pay super transaction>>click on the reference number to open and check the correct bank account is selected in the Account field.

\n

 

\n

Let me know how you go.

\n

 

\n

If my response has answered your enquiry please click \"Accept as Solution\" to assist other users find this information.

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