Forum Discussion

neldamarie's avatar
neldamarie
2 years ago

Reconciling window has changed after using group with undeposited funds

Hi, After I started using Group with undeposited funds when I go to Rconcile I am seeing the same amounts listed in deposits and withdrawals..and many reconciled transactions showing up from years past.  Is my program corrupted or is this normal when using Group with Undeposited Funds?  Therer are so many transactions on the page I am haviing trouble finding what to check off to reconcile. thank you. N

1 Reply

  • Hannah_V's avatar
    Hannah_V
    Former Staff
    2 years ago

    Hi, neldamarie. Welcome to the Community Forum.

    To assist you promptly, could you please confirm the following information through a private message:

     

    • The serial number of your product - You can find this under Setup >> Company Information.
    • The company file ID - You can locate this under Help >> About AccountRight/Accounting.
    • The version of the software you are using - You can find this under Help >> About AccountRight/Accounting.
    • Your full name and email address.
    • The business name associated with the company file.

     

    Once we have this information, we'll be better equipped to help you with your concern.
    Thank you for your cooperation.

    Best regards,
    Hannah

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