Good morning, I am new to the business, and I need to reconcile the credit card account but when I go to the uncategorised transactions, the 'allocate me' section to match or categorise is faded and will not give me access.
I have spoken to my manager, and they advised that it's not my access that's the issue.
Could someone please advise how I can change this?
Thanks
Dani
Hi dani2103,
When access to a certain part of the software is grayed out, it's usually due to user access permissions. It sounds like you might have access to bank feed allocation but only in read-only mode instead of read/write. I recommend checking your user access settings again. If the issue isn't related to user access, you can create a support ticket from the My Account window for further troubleshooting assistance.
Feel free to create a new thread if you need any other help.
Thanks,
Genreve
