Forum Discussion

jessrob's avatar
jessrob
10 months ago

Error with automatic bank transaction allocation

I've had MYOB allocate some payments automatically, but the payments aren't acutally there and when i try to delete I get the below error, I think its a glitch?

 

Something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us. Request ID: 3cb0da62-9c9e-456e-b266-61eeaef87166.

 

Tryed to ring MYOB, they weren't helpful.

 

  • Doreen_P's avatar
    Doreen_P
    10 months ago

    Hi, jessrob

     

    Thanks for your post.

     

    If you're having an issue deleting the transaction, please check if the transaction has been reconciled and has payment associated to it. You will need to undo reconciliation and delete the payment. Once done, try to delete the transaction. If it still doesn't work, open the transaction from “Find Transaction” tab and try to delete it from there. Lastly, open the transaction from “General Ledger” report and try to delete it.

     

    Feel free to post again anytime if you require further assistance. 
     
    If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

     

    Best regards,

    Doreen

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    10 months ago

    Hi, jessrob

     

    Thanks for your post.

     

    If you're having an issue deleting the transaction, please check if the transaction has been reconciled and has payment associated to it. You will need to undo reconciliation and delete the payment. Once done, try to delete the transaction. If it still doesn't work, open the transaction from “Find Transaction” tab and try to delete it from there. Lastly, open the transaction from “General Ledger” report and try to delete it.

     

    Feel free to post again anytime if you require further assistance. 
     
    If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

     

    Best regards,

    Doreen

  • jessrob's avatar
    jessrob
    10 months ago

    Thank you so much, its was the general ledger report that I was able to delete :-)

    • Doreen_P's avatar
      Doreen_P
      MYOB Moderator
      10 months ago

      Hi, jessrob

       

      Thank you for updating us.

       

      We're glad to know that you were able to delete the transaction by following the steps provided above. Should you encounter issues in the future, please feel free to create a post again and we will assist you.

       

      Best regards,

      Doreen

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