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jessrob's avatar
jessrob
Member
2 years ago
Solved

Error with automatic bank transaction allocation

I've had MYOB allocate some payments automatically, but the payments aren't acutally there and when i try to delete I get the below error, I think its a glitch?   Something went wrong. Please try a...
  • Doreen_P's avatar
    Doreen_P
    2 years ago

    Hi, jessrob

     

    Thanks for your post.

     

    If you're having an issue deleting the transaction, please check if the transaction has been reconciled and has payment associated to it. You will need to undo reconciliation and delete the payment. Once done, try to delete the transaction. If it still doesn't work, open the transaction from “Find Transaction” tab and try to delete it from there. Lastly, open the transaction from “General Ledger” report and try to delete it.

     

    Feel free to post again anytime if you require further assistance. 
     
    If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

     

    Best regards,

    Doreen

Doreen_P's avatar
Doreen_P
MYOB Moderator
2 years ago

Hi, jessrob

 

Thanks for your post.

 

If you're having an issue deleting the transaction, please check if the transaction has been reconciled and has payment associated to it. You will need to undo reconciliation and delete the payment. Once done, try to delete the transaction. If it still doesn't work, open the transaction from “Find Transaction” tab and try to delete it from there. Lastly, open the transaction from “General Ledger” report and try to delete it.

 

Feel free to post again anytime if you require further assistance. 
 
If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

 

Best regards,

Doreen

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