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MidCoastMowers's avatar
MidCoastMowers
Cover User
3 months ago
Solved

Unable to Allocate a bank transaction to a Supplier Bill

Hi, 

 

I am trying to allocate a monthly payment against our workers comp invoice direct from the bank transactions. I have had no trouble for the past 10 months. The supplier, amount & direct debit all remain the same. I can locate the Supplier bill in purchases with an outstanding balance but it is not an option for payment allocation. Any help would be appreciated. Thankyou

  • Tracey_H's avatar
    Tracey_H
    3 years ago

    Hi actdrc 

     

    This error message generally means that one or more wage categories that are trying to be excluded from the entitlement aren’t set as hourly categories.

     

    After ensuring that the entitlements' linked wage category is set to an hourly basis, not a salary basis, you will need to refresh the entitlement in the background by following the steps given below: 

     

    1.    Take note of the percentage figure.

    2.    Click Equals "hours per pay period"

    3.    Click Equals % percent of gross hours

    4.    Click OK.

     

    Please let me know if you need further help.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    3 months ago
    Copy LinkReport

    Hi MidCoastMowers,

     

    If you're unable to allocate a bank transaction to a supplier bill, even though this has worked previously, if the transaction you're referring to could've been included in your previous reconciliation, it may be worth checking if it was already matched or recorded. If it wasn't, it could be marked as check in reconcile accounts.

     

    If the issue persists, you need to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount so they can further look into it and fix it for you.

     

    Regards,

    Sai

     

     

    • MidCoastMowers's avatar
      MidCoastMowers
      Cover User
      2 months ago
      Copy LinkReport

      Thankyou for your response. This was not the case. I managed to finalise by manually recording a payment & then matching the manual transaction against the bank transaction. 

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Hi, 

\n

 

\n

I am trying to allocate a monthly payment against our workers comp invoice direct from the bank transactions. I have had no trouble for the past 10 months. The supplier, amount & direct debit all remain the same. I can locate the Supplier bill in purchases with an outstanding balance but it is not an option for payment allocation. Any help would be appreciated. Thankyou

","body@stringLength":"414","rawBody":"

Hi, 

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I am trying to allocate a monthly payment against our workers comp invoice direct from the bank transactions. I have had no trouble for the past 10 months. The supplier, amount & direct debit all remain the same. I can locate the Supplier bill in purchases with an outstanding balance but it is not an option for payment allocation. Any help would be appreciated. Thankyou

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I have had no trouble for the past 10 months. 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Unable to Allocate a bank transaction to a Supplier Bill","moderationData":{"__ref":"ModerationData:moderation_data:888457"},"body":"

Hi MidCoastMowers,

\n

 

\n

If you're unable to allocate a bank transaction to a supplier bill, even though this has worked previously, if the transaction you're referring to could've been included in your previous reconciliation, it may be worth checking if it was already matched or recorded. If it wasn't, it could be marked as check in reconcile accounts.

\n

 

\n

If the issue persists, you need to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount so they can further look into it and fix it for you.

\n

 

\n

Regards,

\n

Sai

\n

 

\n

 

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Hi ,

\n

 

\n

If you're unable to allocate a bank transaction to a supplier bill, even though this has worked previously, if the transaction you're referring to could've been included in your previous reconciliation, it may be worth checking if it was already matched or recorded. If it wasn't, it could be marked as check in reconcile accounts.

\n

 

\n

If the issue persists, you need to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount so they can further look into it and fix it for you.

\n

 

\n

Regards,

\n

Sai

\n

 

\n

 

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Thankyou for your response. This was not the case. I managed to finalise by manually recording a payment & then matching the manual transaction against the bank transaction. 

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Thankyou for your response. This was not the case. I managed to finalise by manually recording a payment & then matching the manual transaction against the bank transaction. 

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