Forum Discussion

ravehamlet's avatar
2 years ago

2FA Issues

My 2FA isnt working since yesterday and not all my backup codes are working so I cant generate new ones. 

 

The helpline is not open til Monday 9am.

 

I have logged an issue but no reply yet. 

  • Hi ravehamlet 


    Should you need assistance with your two-factor authentication we do recommend checking out Help Article: Getting help with two-factor authentication. This does list the common situations relating to two-factor authentication and how to resolve them.

     

    So you wish to receive additional assistance from the Community would you mind expanding on what is occurring with regards to your two-factor authentication.