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vanessajosev's avatar
vanessajosev
Member
3 months ago

Customer deposits / Customer Retainers

Hi 

 

We are using MYOB Business (Browser).  We are in the business of leasing office space / hot desks.

 

What is the best way to record customer retainers, so like a rental bond, where we can link it to the customer, book it to the Balance Sheet and also be able to easily run a report on any customer at any time.  I have looked at creating a Sales Order but then how do I receipt the retainer funds from the customer when it comes through via a bank feed in a simple step?  I don't want to convert it to an invoice yet but it is a deposit.  

 

Any tips??  I have gotten up to the stage of reporting it via the sales register but then how to I recent the money via Receive Payments?

3 Replies

  • vanessajosev's avatar
    vanessajosev
    Member
    2 months ago

    Thanks Earl - but aren't both of these examples for Desktop only?  I'm after a solution in Browser. 

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 months ago

    Hi vanessajosev, 

     

    Thanks for calling that out.

     

    In MYOB Business (browser), there isn’t a dedicated “customer deposits” or "retainers" feature like in AccountRight. For retainers/rental bonds, the usual workaround is to:

    • Create a separate liability category for customer retainers
    • record the money to that liability (for example, via Receive money against the customer)
    • later manually apply or refund it using your normal invoices/payments

    You can then run a report over that liability account to see the retainers held for each customer.

     

    Regards,
    Genreve 

     

     

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