Forum Discussion

admin31's avatar
14 days ago

Harvey

How can I have 156 Uncategorised transactions shown in the Dashboard but only 15 Unallocated Transactions in the Accounts : Bank balance ?

1 Reply

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    14 days ago

    Hi admin31,

     

    There could be a few reasons why you might see those uncategorised transactions on your dashboard, maybe your browser cache is showing outdated info, or there might be some pending transactions in your bank feed that need to be matched or processed. 

      

    Since we can’t pinpoint the exact issue without diving into your bank transactions, it’s best to connect with our team so they can take a closer look. You can reach them through live chat using our virtual assistant MOCA, or by creating a support ticket in MyAccount. They’ll help you figure out what’s going on and fix it. 

     

    Cheers,

    Princess