Uh-oh! The numbers don't add up. Error Whoa there! You might need to wait a bit. Error

Hi, accounts_bees

Thanks for your post, and welcome to the MYOB Community Forum.

We have recently been made aware of an issue impacting customers’ ability to log in to some MYOB products. Our teams are urgently investigating this issue and are working hard to resolve it as soon as possible. To receive updates, visit: https://status.myob.com/

Best regards,

Doreen

Are the two issues connected?

I get the exact same screen when I LOGOUT?

I am fine to log in and work in the MYOB Business but when I log out I get the "Uh oh! The numbers don't add up!" screen.

It has been like that since Sunday.

Hi All

We had some important maintenance yesterday that might be causing some slowness, especially when logging out of MYOB Business. You may refer to possible workarounds below:

1. Log out and clear your browser cache. Think of it like cleaning out your digital dust bunnies. Just log out, clear your browser cache (it's usually in your settings), and then log back in.
2. Try a different browser: If clearing the cache doesn't work, sometimes using a different browser like Chrome, Firefox, or Safari can help.

Still having trouble logging out after trying those steps? No worries! Just reach out to us, and we'll be happy to get you back on track.

Best regards,

Doreen

I am also getting this message every time I try to log out.  I haven't tried to clear my cache, but what I have done as a quick fix is to use the browser back arrow to go back into the Dashboard, then use the browser reload this page (circular arrow), and then go to log out again.  This works, but it is a pain to always need to do it.  I will try to clear the cache next time, but is this something MYOB is going to fix?  I hope so.

I am using Chrome latest version, by the way.

Hi BlueWave,

Thanks for your post. After conducting an investigation into this issue, we have identified a solution. Please log in to the security center directly at https://my.account.myob.com. Then, choose the option 'Change your 2fa device' or 'Get started' (depending on whether you currently have 2fa via email or app enabled).

It's important to note that before initiating the recovery process from the email link, ensure that all web browser windows are closed.

Please do let me know how you go on this.
Regards,

Earl

Hi BlueWave,

I would like to check if you're still having this issue? If so, feel free to post again and one of us will be happy to assist you.

Regards,
Earl

It hadn't done it for last couple of times I was in MYOB, but now I've gone to the 2FA page and re-did it all with my same email address.  Hopefully that's all I needed to do, and I don't see the "numbers don't add up" message again!

Hi BlueWave,

If the error message appears again, please inform us so that we can address it on our end as well. Feel free to post again if you have further queries and one of us will be happy to assist you.
 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Regards,
Earl