Emailed payslips from the browser version on 19th Sep. First time ever some employees haven't ever received them. As a test, I resent a couple - one was received over an hour later, the others haven't been received yet. Both recipients have generic @gmail.com accounts. Anyone experienced this issue? How to sort it out? Thank you!
Hi there izatowel,
Since your employees are not receiving their pay slips, please ask them to check their spam or junk folders to see if the emails are there. In addition, make sure that the sender's email address is not blacklisted. This can sometimes prevent the emails from being delivered to the inbox.
Best regards,
Doreen
Thanks Doreen, yes - they already checked their spam. They're existing employees that always received their payslips in the past - how can the sender's email address be blacklisted, where do I check this?
Hi izatowel,
To check if the sender's email is blacklisted from the customer's end, the customer should check their spam or junk folder, review their email security settings to ensure the sender's email address is not blocked, and look into any whitelist or blacklist configurations they have set up. If the customer is unable to find this information, it is recommended that they reach out to an IT specialist for further assistance.
Regards,
Earl
Thank you - no, not the case. The email isn't blacklisted.
It's a concern that everything worked in the past with the same set up and now suddenly it isn't.
Hi izatowel,
Since you have verified that the email settings are correct and the email isn't blacklisted, it is concerning that the setup, which previously worked, is now experiencing issues. To resolve this, you will need to reach out to our support team directly. They can check the affected email addresses to ensure there are no underlying issues on our end. You can contact our support team via Live Chat through the virtual assistant MOCA or raise a support ticket via myaccouunt.myob.com.
Cheers,
Princess
