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EmmaPetrig's avatar
3 years ago

Error Code On STP Reporting Status - CMN.ATO.PAYEVNT.EM.92172

I have received the following error on my "Rejected" STP Status -" CMN.ATO.PAYEVNT.EM.92172" .  There are 4 payments with this error message (1st 4 payments made in MYOB).  The rest have been accepted.

MYOB does not have a solution for the error code.  The ATO's message on the error code is: 

"A record with the same submission ID already exists.  If submission is intended to be a full file replacement, ensure the full file replacement indicator has been selected.  If it is a duplicate, do not resend."

 

I am guessing it has something to do with this scenario:

The client & I set up a new MYOB file for their company.  We set everything up including STP & super payments, rang the ATO etc. Everything was going well.  Then when I went do process the first super payments, I was unable to do so.  The client had to re set up the super payments side of the system again.

But in summary - what do I need to do to solve the problem of these payments being "rejected" by the ATO?  I need to complete the end of payroll year tasks.


1 Reply

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  • Hello EmmaPetrig 

     

    Welcome to the Community Forum.

    When you set up the file, are you using the same ABN, or have you input a different one? 

     It may be that due to having multiple entities set up with an identical ABN used for these, the ATO treats these as duplicate lodgements every time and will then cause a failed lodgement.

     

    Suggested advice has been indicated to be to ensure all affected employees are transferred to one common employing entity.  I would also encourage you to reach out directly to the ATO with this issue if you are having further concerns regarding this situation.

     

    If this has been useful, please consider marking this post as a solution so that others can find information easier.