Error Code On STP Reporting Status - CMN.ATO.PAYEVNT.EM.92172
I have received the following error on my "Rejected" STP Status -" CMN.ATO.PAYEVNT.EM.92172" . There are 4 payments with this error message (1st 4 payments made in MYOB). The rest have been accepted.
MYOB does not have a solution for the error code. The ATO's message on the error code is:
"A record with the same submission ID already exists. If submission is intended to be a full file replacement, ensure the full file replacement indicator has been selected. If it is a duplicate, do not resend."
I am guessing it has something to do with this scenario:
The client & I set up a new MYOB file for their company. We set everything up including STP & super payments, rang the ATO etc. Everything was going well. Then when I went do process the first super payments, I was unable to do so. The client had to re set up the super payments side of the system again.
But in summary - what do I need to do to solve the problem of these payments being "rejected" by the ATO? I need to complete the end of payroll year tasks.