MYOB team roster

Hi 4Gardens,

Thank you for your post.

I'd like to help you resolve the issue you're experiencing, but to do so effectively, I'll need some additional information. Could you please provide more details, like if you're using the MYOB team app or MYOB timesheets from the admin portal, and if you're using imported timesheets? Does this usually happen when your employees submit their timesheets?

This will help us provide the most possible solution. I'm looking forward to your reply.

Cheers,

Princess

MYOB team app accessed via MYOB business payroll tab

this is the rostered hours that do not add up

Hi 4Gardens,

Thank you for your response.

I appreciate your prompt response in providing additional information, especially the screenshot. I've tried replicating the issue on our end, but it seems to be working fine. Could you please provide a screenshot of the rostered hours in a wide range so I can see all the entered numbers of hours for each employee? Make sure to click the drop-down for each employee so we can see the other details entered on the timesheet. Please refer to the attached image below:

I'm looking forward to your reply.

Cheers,

Princess

Hi 4Gardens,

Thank you for your response. I appreciate your prompt response in providing the screenshot. Could you please check the date in the screenshot you've provided since it seems that it doesn't match the first screenshot you've recently sent? So, I can investigate further, please provide the screenshot from the rostered hours dated November 6 to 10, 2023.

Cheers,

Princess

hey this is the same screenn

Hi 4Gardens,

Thank you for your prompt response. I appreciate your cooperation in providing the necessary information. Could I please confirm if you are duplicating the rostered hours? Please try to create a new one to see if it'll provide you with an incorrect total of hours. If the issue persists, the next thing you can do is delete the location, recreate it, and try to create a roster again.

I hope this helps! Please let me know how you get along and if you require any further assistance with this. I'm happy to help.

Cheers,

Princess

Hi 4Gardens,

Thank you for getting back to us. I appreciate your update on the successful resolution. Your feedback has been duly acknowledged, and we will promptly escalate this matter to the appropriate team. Your understanding is greatly valued. Please don't hesitate to reach out if you require assistance in the future.

Regards,
Earl