Payroll YTD figures are incorrect.

Hi Shella,

I have checked all the ATO payroll categories assigned to those pay items included for the November pay run, all of them are correct and no changes were made in the November pay run.

I don't think sumbitting an update event to sync all the figures correctly will work, as:

1) I sent an update event to the ATO on the 29/12/2023 when I advised them of the termination of the employee. Attached please find copy of STP report - (the 29/12/2023 is date sent termination date to ATO)

2) On 17 January 2024 is the date the Employee's Accounting firm requested the Income Statement from the ATO, which showed the discrepancies between the Employee's Verification YTD and the ATO's Income Statement.

I have attached myob Payroll Activity Report - this report shows the correct figures. Why do some myob reports show correct figuires?

It is a dilemna but I don't see how sending another update event will sync all the figures correctly with the ATO.

Please advise at your earliest,

Thanks

Janice

Hi JaniceM,

When sending an update event, kindly make sure to unfinalise and remove the termination date first for the impacted employee. This will be the reason why, even after sending an update event, the correct YTD figures don't reflect. To undo the finalisation, go to Payroll > Single Touch Payroll reporting > EOFY finalisation, select the correct payroll year > Tick the box against the employee name, and then click on 'Remove finalisation and notify the ATO'. Once done, you can now proceed with removing the termination by following the steps below.

• Go to Payroll.
• Select Single Touch Payroll reporting.
• Click on Employee terminations tab, and then select the correct payroll year.
• Click 'Undo' against the employee to remove termination.

Lastly, you will need to remove the termination date from the employee profile. To do this, go to Payroll > Employees and then select the employee name > Payroll details tab, remove the termination date > Click Save.

After following the steps provided above, you can now send an update event to show the correct figures and then rerun the report.

If the report is now showing the correct figures, you can refinalise, enter the termination date again, and report to the ATO about the termination.

Feel free to post again anytime if you require further assistance. 
 
If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

Best regards,

Doreen

Thank you for your response, but it is not the solution.

The termination date was removed from myob and update event sent to ATO 9/4/24. As you will see below there are no terminations:

No results found

You made no employee termination payments in this payroll year.

The termination date from the employee profile, is blank.

Sent update event to ATO today 15/4/2024

The report printed today (15/4/24) is still not showing the correct figures, refer attached capture snip.

I will attach the spreadsheet again for your perusal, it is a comparison of:

1. Total of all payslips paid to the employee for 23/24
2. Payroll figure the ATO have received from myob via STP
3. YTD pay-run history report
4. Payroll Activity Report
5. YTD Verification Report

You will note that the only myob report that has the correct figures is the Payroll Activity Report.  Why is that the only report with the correct figure??

Please not that screeds of information has already been provided to Shella at myob.

I trust that with all the information provided that a solution can be obtained swiftly as the employee has retired and requesting his income statement.

Regards

Janice