split payroll for employee

Question

I am encountering an issue with processing a split payment for one of our employees within the MYOB system. Specifically, the payment needs to be divided between two different bank accounts as per the employee's instructions. After accessing the employee's electronic file in MYOB, I entered the dollar amount for the first transaction and intended for the balance of the fortnightly pay to be allocated to the second account. Although I pressed 'save', the screen does not reflect the changes as saved. This issue persists even when trying to save the split as a percentage (84.38% for the first account, with the remainder for the second). Could you please advise why the changes do not appear to be saved? Is there a step I'm missing or a known issue with split payments that I should be aware of? Any guidance on resolving this matter would be greatly appreciated.

shella_a · Answer

Hi Moon239,&nbsp;Thanks for your post. Please allow me to extend to you a very warm welcome to the Community Forum.&nbsp;My apologies for the delay in response. We are sorry to hear that you are having issues when splitting the payroll of your employee. We appreciate your patience during this time. This might be a technical issue.&nbsp;Here are a few general troubleshooting steps you can try:&nbsp;Try logging out and logging back into the system.Clear your browser cache if you're using the web version.If the issue still persists, please let me know.&nbsp;&nbsp;Otherwise, if my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.&nbsp;&nbsp;Kind regards,Shella

shella_a · Answer

Hi Moon239,
&nbsp;
I hope this message finds you well today. I just wanted to follow up on whether you still require assistance with your payroll, as we’re not able to receive any response. If you still encounter any further issues, please feel free to reply, as we're always delighted to assist you further.
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Kind regards,
Shella

moon239 · Answer

its a bugand i have found a work around&nbsp;

shella_a · Answer

Hi Moon239,
&nbsp;
Thanks for the response.
&nbsp;
We're glad to know that you have found a workaround for this already. Your patience is highly appreciated in this matter. Please be informed that we will be closing this thread now. If you encounter any further issues, please feel free to start a post again, as we're always delighted to assist you further.
&nbsp;
&nbsp;
Kind regards,
Shella

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split payroll for employee

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