Forum Discussion

koshyckoshy's avatar
6 months ago

Unpaid Invoice Summaries - how to send BEFORE the end of the month

  • Most customers pay invoices at the end of the month.
  • I want to make it easy for them to pay what is outstanding, by sending them a summary BEFORE the month ends - not after.
  • Here are the instructions on how to send invoice summaries:

 

https://www.myob.com/au/support/myob-business/sales/online-invoicing/setting-up-unpaid-invoice-summaries

 

On the 3rd of every month, a list of outstanding invoices will now be sent to customers. If you don't want to send summaries to some customers, you can turn off reminders for them in their customer record.

According to the above instructions, invoice summaries will be sent on the 3rd of every month. This is not acceptable - it needs to be sent BEFORE the end of the month.

 

question: Is there any way the date can be configured so that invocie summaries can be sent i.e. 3 days BEFORE the end of month? Clients prefer summaries of invoices, rather than manually having to deal with 5-10 invoices from me.

 

Any advice would be appreciated?

 

 

1 Reply

  • Hi koshyckoshy,

     

    Right now, it’s impossible to change or select a specific date for when those unpaid invoice summary emails are sent. Having the ability to customise this schedule would make things more efficient for you and your clients, and it’s an excellent suggestion. If you haven’t already, I’d recommend sharing this idea on our Ideas board. This allows others to support it as well, helping bring it to the attention of our product team for future updates. 

     

    Cheers,

    Princess