Payroll file paths not being created
So my problem has been when I finalise my Payroll the files are not being created for the Bank or IRD. I thought once I did the 2023 update for payroll that might fix it, but no it didn’t. I am getting the following alerts when I Finalize the pay. I have checked that all the files in Payroll Options. This is a real nuisance as I am needing to manually do the payments to our Staff in the Bank and also manualy enter all the info to the IRD. I have attached the alerts I am getting when I finalize the Pay.
I have made several attempts to contact MYOB direct and I my phone calls have been cut off, must be something wrong with their phones as I did this on my landline and mobile. I also did myob chat and the reply I got at 11.30 this morning was bear with me while I find an answer . I am still waiting. A little bit frustrating.
Thanks
Leonie