Access to the History function on Invoices and PO's

Hi JeffG 

It is not a setting - open an invoice, the History button is next to the Applied to Date field. If it's not there, get user to clear the AccountRight Cache - this tends to fix numerous display and report inconsistencies.

Regards

Gavin

Hi Gavin, thanks for that. The History button is there, but when I clcik on it, I get this message:

This is what we are trying to solve.

Hi JeffG , 

I'm sorry to hear about your difficulties in adding the history option to your user access. Generally, sales and accounts user access is enough to provide full functionality in the sales transactions. I recommend adding access to both. 

If you're still having the same issue after doing this, our virtual assistant, MOCA, is readily available on numerous support platforms including myob.com/support and myaccount.myob.com. Feel free to utilize MOCA for inquiries and assistance. In the event that MOCA can't provide the help you need, you'll be seamlessly transferred to our live chat team.

Thanks,
Genreve

Doesn't the user need access to the Find Transactions (invoice) tab

Thanks Genreve, but what is MOCA?

Hi JeffG,

MOCA is short for MYOB Online Chat Assistant. It's like a virtual buddy that's here to answer your most common questions. For more information, please check out this link.

Feel free to get in touch if you need more help.

Cheers,

Princess